Community & Inbox

What it handles (10 flights)

• Morning comments triage

  Scheduled (30 8 * * 1-5)

  Sweep comments on the connected accounts from the last 24 hours. Group every comment into positive, question, complaint and spam. For questions and complaints, draft a suggested reply with the exact text. Flag anything urgent, offensive or coming from a customer at risk. Post nothing: this run ends with the triage digest and the drafts.

  Needs: X (Twitter), LinkedIn, Instagram

• Unanswered DM digest

  Scheduled (0 9 * * 1-5)

  Check the DMs and inboxes on the connected accounts for messages with no reply older than 12 hours. List the sender, platform, a one-line summary, how urgent it looks and whether it is a question, a complaint or a sales pitch. Draft replies for the simple questions. Do not send anything: the user approves every reply.

  Needs: X (Twitter), LinkedIn, Instagram

• Draft replies to common questions

  On demand

  Using the FAQ and response guidelines at {{faq_source}}, prepare ready-to-send reply drafts for the ten most common questions across the connected accounts. For each one give the question, a short reply in the brand voice and any link or document to include. Present all drafts and wait for the user to approve each one before sending it.

  Needs: X (Twitter), LinkedIn

• Community group scan

  Scheduled (0 10 * * 1,4)

  Scan these groups: {{group_urls}}. Report new posts that mention the brand, the product category or a direct question the user could help with. Include a link, a one-line summary and why it matters. Do not join, react, comment or post anything.

  Needs: Facebook

• Mention sentiment digest

  Scheduled (0 10 * * 1-5)

  Collect brand mentions from the connected platforms over the last 24 hours. Score each mention as positive, neutral or negative and quote the key line. Report the day’s sentiment trend and the two mentions that most need attention, each with a suggested next step. Do not reply or contact anyone.

  Needs: X (Twitter), LinkedIn, Threads

• Escalate complaints list

  Scheduled (0 11 * * 1-5)

  Review open complaints across the connected accounts and the inbox. Produce an escalation list sorted by severity: customer, channel, issue, how long it has been open, what has been promised so far and who should own it. Mark anything that mentions refunds, safety, legal or press. Do not reply or change any ticket status.

  Needs: X (Twitter), LinkedIn

• Weekly FAQ harvest

  Scheduled (0 11 * * 5)

  Go through this week’s comments, DMs, mentions and support emails. Find questions that came up three or more times and group them by theme. For each theme propose a canonical answer and where it should live (FAQ page, pinned post or auto-reply). Do not publish or change anything.

• Review response drafts

  On demand

  Open these review pages: {{review_urls}}. For every unanswered review from the last 30 days, draft a response that thanks the reviewer for specifics, addresses the problem without arguing and offers a concrete next step. Keep each reply short. Present all drafts for approval and send a response only after the user approves that one.

• Moderation queue check

  Scheduled (0 9 * * *)

  Open the moderation queue at {{moderation_url}}. List every pending report with the content, the reporter’s reason, your recommended action (approve, hide, delete or escalate) and a one-line reason. Do not hide, delete or ban anything: recommendations only, and the user decides.

• Weekly community report

  Scheduled (0 16 * * 5)

  Compile the week: items answered and unanswered, average first-response time if it is visible, sentiment trend, top questions, escalations and moderation actions taken. Link every number to its source. End with the three most important things to fix next week, in priority order.